Calidad y equidad en la atención odontológica en consultorios dentales privados.

Abstract

Problem: Factors that influence the quality and equity in the dentist private service Objective: establish the level of quality and equity provided by private dental services to their patients. Materials and methods: A bibliographic review was carried out with a qualitative approach of a cross-sectional type, descriptive design, analytical, deductive method, the search for scientific articles was carried out in metasearch engines Pubmed, Cochrane, Science Direct y Google Académico. 100 articles from 2009 to 2021 of which 54 articles met the inclusion criteria. Results: Customer satisfaction is imperative when analyzing the success of the quality and equity of the private service. For the dentist, it is common to incur mistakes, for example, wanting to tackle a more lucrative market, leaving equity aside. Ten aspects are considered when analyzing the quality and equity in private practices such as: appearance of facilities, ability, disposition, dexterity, courtesy, credibility, security, accessibility, communication and understanding of the patient. A friendly treatment by the staff, an adequate explanation about the treatment to be carried out and its successful resolution are indicators that stand out from the other factors. Groups with inequalities such as low education, low income, and older adults require more help from private centers in the absence of specialties in the public sector. Conclusion: Socioeconomic level, level of education, age, are some of the factors that vulnerable groups share when receiving inequities and lack of quality in dental service.