Análisis de la gestión de talento humano del sector hotelero ante la pandemia COVID 19 en Guayaquil.

Abstract

Currently the hotel sector is facing one of the biggest crises generated in recent years as is the Covid-19, which is why the main objective of this research is to analyze the management of human talent in the hotel sector to the COVID 19 pandemic in Guayaquil. In the theoretical framework, several definitions about tourism, the hotel sector, the dependent variables such as commitment, motivation, satisfaction, and the independent variable such as performance, as well as theories related to human talent management are addressed. The methodology used is quantitative. The data collection was carried out in order to obtain answers to the research questions in order to verify the results of the hypotheses established from the beginning, all these measurements have a numerical and statistical analysis in order to define what behaviors have a population. For this research the population will be directed towards the collaborators of the main hotels in the city of Guayaquil, the same that were chosen for access to more information, with a sample of 137 people surveyed. Through the results it can be concluded that there is an excellent level of reliability of the established variables: commitment, motivation, satisfaction and performance. Keywords: