Análisis de la satisfacción laboral del sector hotelero de Isabela-Galápagos y su incidencia en la productividad. Año 2020-2021.

Abstract

This research work analyzed job satisfaction in the year 2020-2021 in the 3-star category hotels located on Isabela Galapagos Island, compared to previous years and how COVID-19 could influence the productivity of employees within the companies on the island. To carry out this analysis on job satisfaction, we investigated and studied workers in the 3-star category hotel sector, obtaining the results by conducting surveys that were sent through digital channels such as WhatsApp and emails to each of the collaborators of the hotels located on Isabela Island. To achieve these objectives, we chose to conduct a descriptive research, consisting of a total of 146 workers, who were administered a Likert-type survey of twenty-nine items, which allowed us to have a vision of the perceptions and feelings of employees and how these affected the development of their activities during this time of pandemic. Additionally, a hypothesis test was run with the Chi-Square model to analyze the relationship between the research variables.