Diseño de un modelo de sistema de gestión de calidad para la producción de chocolate semi amargo en una microempresa ubicada en Quevedo basado en la norma ISO 9001:2015.

Abstract

The quality management manual based on iso 9001:2015 allows standardization and control of processes, with the help of chapters 7.1.5 monitoring and measurement resources, 8.5 of production and provision of service, 8.6 of release of products and services and 8.7 of the control of noncompliant outputs, which relate to articles 131, 133, 134 and 135 of Resolution ARCSA-DE-067-2015-GGG, indicated by the "Sanitary Technical Regulations for processed foods, food processing plants, distribution, marketing, transport and collective food establishments". Where once the strengths, opportunities, weaknesses and threats have been observed, as well as the non-compliances in the initial diagnosis, the necessary corrective measures were established for the design and subsequent implementation of the quality management system based on the ISO 9001:2015 Standard, following its objective, which was to design a quality management system model for the production of semi bitter chocolate in a microenterprise located in Quevedo based on the ISO 9001: 2015 Standard; the result of the initial diagnosis of ISO 9001: 2015 was 60% compliance, 33 % does not comply and 7 % does not apply and the diagnosis regarding the resolution ARCSA 067- 2015-GGG was 80% compliance, does not comply with 10% and does not apply 10%, in which to comply with 100% the quality management manual of this project was made. The costs for the implementation of the quality management system based on the ISO 9001: 2015 standard were obtained, which in total totaled USD 26 208.96, with the purpose of benefiting the microenterprise to achieve certification according to the ISO 9001: 2015 standard.