Telemedicina, innovando las redes de apoyo en el sistema de atención paliativa en el Hospital SOLCA Guayaquil. Marzo-Julio 2021.

Abstract

During the pandemic caused by COVID 19, face-to-face medical care as we knew it was suspended, due to this, telemedicine care had a leading role in the country, this inspired me to carry out this study. OBJECTIVE: To determine the benefits of telemedicine in the care of palliative patients and their families. METHODOLOGY: Observational, descriptive, prospective and cross-sectional study. RESULTS: 188 patients were analyzed with an age that predominated from 42 to 65 years in 55.32%; the distribution by sex was 64.89% female, 57.98% received palliative therapy, the person who made the call corresponds 37.23% to the son, the main reason for the call was due to the presence of pain 34.04% , the recommendation given was pharmacological measures (non-opioids) 28.72%, 70.21% of the patients returned to the emergency room, where 80.92% went for another reason, the return time was >10 days in 57 .58%, the most used means of attention was the telephone call 62.77%, 98.94% stated that the reason for calling was resolved; 91.49% declared that the personnel who attended them were courteous and had time. Regarding the level of satisfaction, 90.43% were satisfied or very satisfied. CONCLUSIONS: In our study, the benefits that could be observed were the resolution of the reason why they called, stating that they were satisfied with telemedicine.