Estudio de la comunicación organizacional y su importancia en el desempeño laboral de los colaboradores : diseño para la mejora de los sistemas de información de una empresa de servicio de catering de la ciudad de Guayaquil.

Abstract

For companies it is important to recognize that information systems contribute to organizational communication, this being an essential tool to improve performance and achieve their goals. This study was carried out with the aim of determining the improvement of the information systems of a catering service company in the city of Guayaquil, through non-experimental research, for the adequate performance of the collaborators. The methodology used is of mixed approach, the type of research is descriptive, and the population was made up of 218 workers. The interview and the survey were used as data collection instruments. The results project that in the organization important failures in the formal communication mechanisms are identified because there is no clear organizational structure. The diagnosis showed problems in the commitment and sense of belonging of employees with the organization due to the absence of information systems that allow decision making and knowledge of operational functions. From this information it was determined that internal organizational communication is an important factor in the performance of employees, since its absence has had a negative impact on motivation, causing confusion, frustration and a general feeling of inefficiency. Finally, it was established the need to propose a proposal that improves the information systems of the company under study to contribute to the adequate performance of employees.