Evaluación de la comunicación interpersonal médico-paciente y su relación con la satisfacción usuaria de la clínica San Francisco de Portoviejo.

Abstract

The objective of the present investigation was to evaluate the doctor-patient interpersonal communication and its relationship with the user satisfaction of the San Francisco de Portoviejo Clinic for the elaboration of an improvement proposal. An investigation with a quantitative approach, non-experimental design, descriptive, cross-sectional scope and use of the deductive method was used as a methodology, applying a survey to 344 patients. Among the most important results, it was shown that 34.9% of those surveyed almost never perceived speed when doctors spoke, 52.3% assured that doctors always showed them respect, and 59.6% never perceived a negative attitude. Regarding user satisfaction, aspects were found in which satisfaction was higher and some in which there was no clear definition. It is concluded that interpersonal doctor-patient communication is positively and significantly related to user satisfaction at the San Francisco Clinic in Portoviejo, with a Pearson correlation coefficient of 0.833 (P=000).In the establishment studied, it is necessary to implement an improvement plan through continuous training, guidelines for patient care and remembering the institutional bases in values.