Implementación de un sistema de gestión para la información de procesos críticos tecnológicos ejecutados por personal de turno de TI en una institución financiera mediante soluciones de Cloud Computing Empresarial.

Abstract

The present degree work publishes the implementation of a management model for the information of critical technological processes executed by IT shift personnel in a financial institution through Business Cloud Computing solutions. The theme of the project arises from the need to integrate an automated system on the current StandBy process in a financial institution based in the city of Guayaquil. In the investigation, a mixed methodology was applied for the collection of information, where surveys and interviews were carried out with IT Standby personnel and Control and Quality Management in order to find points of improvement to be carried out through the implementation. The development of the technological solution was based on a prototype methodology, where a series of graphic interfaces of the system were modeled and developed, according to the needs that arose during the application certification period. For the choice of the tools used in this project, the main options offered in the current digital market were investigated and analyzed, making a comparison between them and determining the applications that best fit the project. Microsoft Power Platform (made up of Power Apps, SharePoint, Power Automate and Power BI) was the platform selected for the creation of the system, implementing the graphical user interfaces, storage lists, automated tasks and control panels of the Standby activities process. As a result, it was possible to implement an automated management model for the registration, processing and analysis of the information sent by the StandBy personnel of a bank in the city of Guayaquil.