Análisis de la calidad de los servicios del área de terapia respiratoria del Hospital Dr. Roberto Gilbert E.

Abstract

The objective of this study is to analyze the quality of services in the Respiratory Therapy area of the Dr. Roberto Gilbert Hospital. To do this, a research with a quantitative approach and non-experimental design and transactional cut is carried out. The research method is deductive, the research sample is non-probabilistic and convenience sampling. The measurement instrument consists of three dimensions: (a) Human; (b) Technical and; (c) Comfort and has a Cronbach's alpha indicator of 0.85. The demographic findings is that the population is distributed by gender in 18% Male and 82% Female. The most frequent age of the respondents is between the range of 34 and 42 years with 57% of the sample, followed by the range of 25-33 years with 23%. As for the person who is caring for the newborn in the hospital, 77% are Mothers and 12% are Fathers, and 11% have some other type of relationship. The best valued variables are: When there is a lot of noise in the environment, the Doctor is concerned with reducing the noise and facilitating rest, The Doctor shows concern for his son to rest. The aspects to be improved belong to the variables that make up the Human and Technical-Scientific dimensions. The first dimension, according to those surveyed, rated 8.3% as "Unfavorable", 81.7% as "Moderately favorable" and 10% as "Favorable"; while the second dimension, according to those surveyed, rated 6.7% as "Unfavorable", 53.3% as "Moderately favorable" and 40% as "Favorable". Hence, an improvement plan is proposed through strategies that can be used to strengthen the positive points and improve the negative or critical points and will significantly increase the effectiveness of the current offer and meet the needs of patients.