Análisis de la incidencia de la capacitación laboral en el desempeño del cliente interno de la Empresa Minera Metalesa para el año del 2022.

Abstract

Training in organizations generates a high impact on personnel development, since it improves the capabilities, knowledge and skills of the collaborators, and this impact is measured in job performance. Within the present work, a literature review is made that involves the labor performance linked to personnel training, from its theoretical basis to studies conducted in Latin America, thus showing the context of the existing relationship between the importance of detecting training needs for the fulfillment of business objectives, using a field research methodology through the application of two research instruments aimed at measuring the variables of the study of the personnel of the company Metalesa S.A. in the city of Camilo Ponce Enriquez, Province of Azuay. Finally, the results show that the general labor performance in the company Metalesa for the year 2022, show quite satisfactory indicators, however, when analyzing the training needs of employees, it can be seen the lack of training in different areas, which would improve from very good statistics to statisticians of excellence in the efficient fulfillment of the activities that are developed in the organization, giving rise to the importance of this investigative study contributing to science a base study, for the implementation of action plans in order to meet the short and long term objectives in the company.