Estrategias de abastecimiento y compras en la cadena de Suministros de Papelera Nacional S.A.

Abstract

This work is developed around the objective of implementing supply strategies in the purchasing area of Papelera Nacional S.A. to optimize the company's operating resources. For this purpose, a deductive method of transversal type and exploratory scope was used, considering a non-experimental design and a mixed approach. The instruments used are the survey addressed to suppliers, which consists of 9 questions, and to internal customers, which has 10 items; the interview is also used, with a total of 9 questions. According to the results, 41% of the suppliers stated that the company always takes into account the actions taken as a result of the satisfaction evaluations; 42% of the respondents stated that they have never implemented a systematic procedure for dealing with customer complaints or observations; 59% of the respondents commented that they always establish a systematic work procedure to deal with delays in the execution and completion of the service; likewise, 51% of the respondents always evaluate the technical proposals they receive from suppliers; and 42% of the respondents stated that they never place orders for urgent materials. In conclusion, it is determined that strategic sourcing focuses on the concept of value and seeks not only to save in each transaction, but also to maintain a good relationship with suppliers, facilitate negotiations and find new ways to optimize processes and resources, so the organization needs to make improvements in its sourcing and purchasing processes to improve its efficiency and effectiveness.