Plan de mejora del proceso de contratación del personal y desempeño laboral en el taller automotriz Quilumba.

Abstract

The automotive workshop that is the object of this article presents a deficient management of human talent that directly affects the performance of its workers and its profitability. For this reason, it was necessary to design a personnel recruitment process to improve job performance in the automotive workshop. Where an analysis of the current situation of the workshop had to be carried out, to determine how to carry out the process of hiring personnel and are the causes that cause its general problem. Therefore, it was evidenced that these causes are non-compliance with the hiring policies, the lack of a human talent leader and the lack of documented hiring procedures. And that is why it presents a low performance of the staff, a low level of customer satisfaction and a high turnover of staff. Taking this into account, the proposal was prepared using the 5W2H management tool, in which a fundamental aspect consisted of hiring a person in charge of the human talent area, as well as actions to improve each of the causes that cause the problems of the company. Finally, it was obtained that the economic impact of the proposal is positive for the year that has been established, since the potential benefits exceed the costs of carrying out the proposal.