Propuesta de mejoramiento del proceso de abastecimiento y gestión de inventario de la empresa ICNESA, con el objeto de incrementar la satisfacción al cliente.

Abstract

This investigation was carried out based on the Ecuadorian company ICNESA, located in the city of Guayaquil. In this research the current situation of the company is analyzed, with the objective of identifying the several factors and problems that affect the performance of the company, such as the absence of protocols, lack of allocation of activities, there is no inventory, stock ruptures, expired merchandise, absence of a sales budget. The problem has evolved and the consequences have repercussions on the lack of efficiency and impediments for ICNESA to adequately perform its activities, so a plan of proposed improvements has been made for the operation of the supply and inventory management process in order to maintain a more thorough control of incoming and outgoing goods, along with the supply control activities that are carried out in the company. For the development of the proposals, lean system techniques, inventory management, management and performance indicators were implemented.