Diseño de un manual de políticas y procedimientos para la Importadora de Bisutería CyC en la Ciudad de Guayaquil.

Abstract

The main purpose of this study was to create a manual of policies and procedures to modernize the administration of Importadora CyC. For this objective, a review of the literature was carried out on the main schools of administration such as the school of Taylorism or Fayol's classical administration theory. In the same way, the main process improvement methodologies and the theory of Sinek's Golden Circle were investigated to find a business purpose for Importadora CyC. On the other hand, a research methodology was used that consisted of an inductive-deductive method with a mixed approach. Furthermore, following a process improvement methodology based on the Business Process Management (BPM) model, it was possible to design its first two stages, which are the identification and design of the processes. In short, based on the surveys of the 25 employees of Importadora CyC and the interview with the manager/owner, it was possible to collect valuable information and identify the administrative problems that the business has been experiencing. This is how it was possible to design a policy and procedure manual composed of a new business philosophy, business values, functional organization chart, job functions, procedures and policies, which is aimed at solving the management problems of this company.