Diseño de estrategias de mejora continua de la gestión de inventarios de la empresa Hermaprove S.A. para optimizar su capacidad de distribución.

Abstract

This thesis evaluates continuous improvement strategies at Hermaprove to optimize inventory management and distribution to wholesale customers at the Durán branch. The hypothesis suggests that improvements in the supply chain and the adoption of agile methodologies will optimize inventory, positively impacting sales and company performance. This study adopts a mixed approach, combining quantitative and qualitative techniques within a descriptive and non-experimental framework. A sample of 30 wholesale customers from the Durán branch is selected, using surveys to assess their perceptions and level of satisfaction regarding service quality and delivery efficiency. Additionally, a comparative analysis is conducted with the inventory management practices of the company La Casita SAS, highlighting the use of methods such as ABC, EOQ, and FIFO, and reviewing improvement processes under ISO 9001:2015 standards. The feasibility of the strategies is evaluated using financial indicators (NPV, IRR) and statistical analysis (Benchmarking, ETS Adjustment, ARIMA) to support strategic decisions in inventory management and production planning. The results validate the importance of continuous improvement to minimize losses and increase delivery efficiency, reflected in a significant increase in sales and demonstrating the relevance of effective inventory management practices for the growth of Hermaprove.