Modelo de gestión de indicadores logísticos en empresa de café soluble.

Abstract

This research aimed to develop a logistics indicators management model for a company dedicated to the production and distribution of instant coffee, with the goal of improving operational control and supporting data-driven decision-making. A mixed-methods approach was applied, using a descriptive and non-experimental design. Interviews were conducted with logistics managers and analysts, surveys were applied to operational staff, and historical documents in spreadsheets were analyzed. The population included the logistics team at both administrative and operational levels. Results revealed weaknesses in inventory control, limited use of management indicators, technological constraints in warehouses, and low staff participation in decision-making. Lack of performance recognition was also identified, potentially affecting motivation and commitment. In response, a management model structured in five phases was designed: (1) diagnosis of the current situation, (2) definition of key indicators, (3) design of monitoring tools, (4) system implementation with defined responsibilities and schedule, and (5) operational follow-up with periodic review meetings. The model includes technical sheets for each indicator and clearly defines the necessary documents for measurement. It is concluded that this model improves control over logistics processes, increases operational efficiency, and fosters results-oriented organizational culture. It also promotes staff participation, effective use of information, and strengthened teamwork, which are essential for achieving sustainable logistics management aligned with the company’s strategic objectives.