Manual de funciones para la recuperación de cartera en servicios hospitalarios del Instituto Ecuatoriano de Seguridad Social del Centro de Servicios Médicos San Francisco Cemefran C.A. de Guayaquil.

Abstract

Analyze the payment system established by the IESS to cancel the clinics that provide hospital services to the affiliates of that institution, involves a look at the operation of the collection, once the service was provided, the most appropriate methods were determined for the parties, meant balancing, from public policy to practical needs, to integrate the functioning of the clinic with the credit portfolio; an analysis that led to the study proposal, presented and summarized in the case of working with "flexible systems" that integrate the necessary political decisions of the parties; an appreciation established in the specificity of a "real object": the Function Manual for portfolio recovery. The lack of the Function Manual complicates both the monitoring and the management control carried out by personnel assigned to the area of Conventions, who are in charge of collection; officials who require, in addition to appropriate training, better knowledge of the procedures for documenting and updating the information requested during collection, otherwise the working capital of the clinic is affected. The study allows us to demonstrate that, when implementing the Handbook for the recovery of the Portfolio that is provided to the affiliates, it is possible to implement operations in accordance with the policies established in the Agreement, supporting all that is involved and required for collection. Scenario that is achieved by the provision that the Manual facilitates to reduce errors and attend critical points.