Análisis de la evolución del servicio del sistema convencional del transporte terrestre público urbano de pasajeros a causa de las exigencias de las entidades reguladoras del transporte urbano de Guayaquil.

Abstract

Public transport has presented shortcomings in terms of the quality of service offered to its users, reasons why transit authorities have exercised greater control in complying with their regulations. The objective of the research was to analyze the quality of the service offered by public transport under the application of rules and regulations of the public transport regulatory entities in the last 4 years (2014-2017). The methodology applied was of mixed type through a descriptive focusing, where the data was collected through Google forms and later processed in SPSS. After the Pearson chi-square analysis, it was determined that the regulations introduced by the Ecuadorian Transit Commission and the Municipal Transit Authority had influenced the quality of service perceived by users in the last four years. Of the 385 users surveyed, 345 represented by 90%, considered that the public transport service has improved. Of that 90%, 330 users indicated that the improvement was presented due to the provisions required by the entities. Blatantly obvious, there are still several users who are not completely satisfied regarding the service received versus the desired service. For this reason, the government should intensify strategies that can help the agents involved to improve the public transport system, which will promote the development of the sectors that intervene with it.