Diseño de una guía de implementación basado en COBIT 5 e ITIL para el gobierno y la gestión de TIC de la Universidad Técnica de Manabí.

Abstract

Information Technology (IT), has become an important element for universities in their fundamental processes of Teaching, Linking and Research, not only provides support to the main university services, but they are being protagonists of the institutional objectives for achieve its development. The present investigation work is oriented to the design of an implementation guide, based on COBIT 5 and ITIL, for the formation of the structures of a government of Information Technologies and the application of best practices for the management of ICT in the Technical University of Manabí. This research has been developed under two approaches, one from the point of view of the top management of the university and the other from the management of information and communication technologies, both based on two of the best highly accepted international standards, such as COBIT 5 and the ITIL libraries. Additionally, we have the use of a GTIU4 model as a reference, to measure the initial maturity level of IT Governance based on ISO / IEC 38500. The development of this research allowed the use of COBIT 5 to align IT objectives to institutional development plan and, along with this, the use of libraries based on ITIL. The aforementioned, allowed to improve the processes and services of the ICT management and, above all, allowed to conclude in a design of a set of fundamental steps, as a guide to generate an added value to the educational service that is provided to the university community, with what, finally benefits the society in which its action is framed.