Análisis de la usabilidad de las aplicaciones móviles más utilizadas para pedidos a domicilio en Ecuador ante la emergencia sanitaria y restricción de movilidad por el coronavirus COVID-19.

Abstract

The topic of this research is the analysis of the usability through ISO/IEC 25010 of the most used mobile applications for home orders in Ecuador due to the sanitary emergency and mobility restriction by the Covid-19 The mobile home ordering applications to be evaluated are: Glovo, Uber eats, Rappi and Tipti, applications used in this pandemic, results that we obtained through extensive data collection resulting in them being and being the most used. Throughout the research, the usability was studied and it is concluded that it is the main part of the final product, thus measuring the effectiveness, efficiency and satisfaction of the users. However, the ISO/IEC 25010 standard is one of the recommended standards to measure the quality of a product in this case the mobile home ordering applications studied in this research.