Incidencia de la satisfacción laboral en el desempeño de los empleados de una exportadora de banano en el sector La Puntilla.

Abstract

The objective of this research was to determine the effect of satisfaction on the job performance of employees of a banana exporter in the La Puntilla sector, through a field investigation for the design of improvement strategies. The quantitative, descriptive, correlational methodology was applied, using the questionnaire of the job satisfaction and performance survey, carried out on 108 employees, the results of which showed that they are pleased with the work carried out, the processes or activities in their area, offers quality attention to clients through respect for schedules and kindness, they also use technological tools to provide a better service, however, there were problems in the attitude of workers to solve a conflictive situation, as well as remuneration they receive, which generated some degree of demotivation. Appropriate strategies were designed to improve employee job satisfaction, developing a training plan for the administrative and operational area and incentive strategies to motivate employees to enhance their level of performance at work. In conclusion, it was shown that job satisfaction had a significant impact on the job performance of the employees of the company analyzed.