La comunicación y su influencia en la cultura organizacional de la empresa Rapientrega S.A.

Abstract

Rapientrega S.A. is an Ecuadorian company dedicated to the Courier service, that is, to the logistics and delivery of documents in the Province of Guayas and Pichincha. This company has been in the market for 5 years and has offices in both Guayaquil and Quito. Rapientrega S.A is located as the eighth courier company with the highest billing level in the country. Since its third year, the organization has faced different problems that have been diagnosed in the present work, among the organizational processes analyzed are: Organizational Communication, Organizational Culture, Work Climate, Work Satisfaction and Motivation. As a result of this diagnosis, it was obtained that the company is oriented with an autocratic leadership, where communication does not oppress and, additionally, excludes the rest of the collaborators from making fundamental decisions. In addition, there is a culture of power, where valid opinions are those of the founding partners. From the information obtained, we proceeded to develop the intervention proposal, which will consider both in a group and individual way, also, the internal and external environment; In other words, there will be a restructuring that will consider both internal problems and those that are reflected abroad, through customer service.