Estudio sobre gestión y liderazgo organizacional. Propuesta de un programa de capacitación para fortalecer el liderazgo de los jefes de servicios bancarios en una empresa financiera de la ciudad de Guayaquil.

Abstract

When the organizations accept the difference between management and leadership, it iswhen they will invest in the preparation of strengthening the leadership of their collaborators to be managerial leaders. The present document demonstrates a study on the variables Leadership and Organizational Management, focused on the area of Banking Services of the different Banco del Pacífico agencies located in Guayaquil city, the objective of this study is to develop skills in the managers leading to improve the efficiency and productivity of the organization. The study implements types of non- experimental methodology, with a mixed approach (quantitative-qualitative) and systematic design; using surveys of the total targeted population. Obtaining as results the knowledge of the importance, the styles, and the conceptualization of Leadership that thesurveyed population possesses. Finally, a training program is proposed focus on BankingServices area managers, it consists of 4 modules, with a duration of 68 hours that will allow developing the leadership skills that each area manager possesses.