Análisis de las dimensiones que influyen en el desempeño laboral del personal de enfermería del Centro de Salud Cisne ll de Guayaquil.

Abstract

The objective of this study was to analyze the dimensions that influence the work performance of the nursing staff of the Cisne II Health Center in Guayaquil. A descriptive investigation was applied, with a qualitative and quantitative approach, cross-sectional, due to the time of application and field by collecting the data directly from the study site. The population consisted of 25 individuals who are part of the nursing staff of the Health Center. For data collection, the structured and previously validated survey was used as a research technique, determining four dimensions that represent characteristics of the work performance variable. As a result, it was obtained that the dimension of the motivators of the work, there are disagreements, 36% disagree in relation to the salary they receive and the availability of supplies, in relation to the organizational characteristics dimension, 36% indicate that there is a lack of staff capacity so this situation is negatively influencing the workplace. In relation to the dimension of the influence of the administration, 44% indicate that the people in charge of the management exert pressure, therefore, the environment becomes a bit tense, added to the lack of personnel, in the development dimension Professional, no problem. As a proposal, a balanced scorecard was presented for the administration of the Health Center, which, if applied, could contribute to the improvement in time management and professional development of the staff.