Desarrollo de competencias laborales para los colaboradores con perfil de caja en una empresa de consumo masivo del sector privado: propuesta para mejorar el desempeño.

Abstract

The present degree work entitled "Development of labor skills for employees with a cashier profile in a mass consumption company in the private sector" developed by Gaspar, R (2022), arises as a response to a situational problem in the evaluation system of the performance and organizational development of a private sector company in the city of Guayaquil, since it lacks the necessary procedures to generate job satisfaction, a sense of belonging and professional growth in the internal client, which has caused an increase in the rate of organization turnover. In order to counteract the shortcomings of the evaluation system of the mass consumption company, it has been decided to redesign the traditional management model and apply a new system based on competencies to minimize the feeling of dissatisfaction or job stagnation, enhance the career plans of the organization and also increase the performance of the collaborators, for which the Chi Square technique has been implemented, which has identified the existing incidence between the evaluation of performance and work performance. Once the shortcomings of the previous system have been identified, we present in this paper a new performance evaluation proposal based on competencies in order to counteract the shortcomings of the previous evaluation system and thus achieve the optimization of efficiency in the cashier position, as well as raise the motivation of this group. Finally, a high relationship between the competency-based evaluation and work performance was identified, for which the new management model was implemented, which during its first quarter of application generated positive results both in work performance and in the motivation of employees. collaborators.