Plan de mejora del clima laboral y su influencia en el desempeño de los colaboradores en el área de RRHH de Guayaquil de una entidad bancaria.

Abstract

The purpose of this work is to demonstrate the correlation that exists between the work environment and how it affects work performance, since the bank suffers a low rate of achievement of objectives due to the work environment that it currently presents, in which interferes with communication between members of the HR department. This could be achieved through qualitative and quantitative tools that reflected within the collaborators a low rate of personal achievement. The tools that were used to draw the pertinent conclusions were based on the analysis of the work climate and work performance, the first survey SPC Work Climate Scale and the second regarding performance: Work Performance Perception Questionnaire. The type of research that was identified was correlational since a positive correlation was evidenced between the work environment and work performance. On the other hand, personal interviews were conducted with each of the collaborators. The sample that was used was the entire HR department of the bank, which is made up of 11 collaborators. As results, opportunities for improvement were identified by implementing a proposal that can increase the level of personal fulfillment within the collaborators to increase work performance, which will therefore result in the fulfillment of the department's objectives. In conclusion, it is necessary for banking entities to maintain an ideal work environment so that their collaborators can feel optimal and increase performance within their daily functions.