El impacto de la motivación y desarrollo profesional en los colaboradores de la clínica de especialidades CME.

Abstract

This paper describes the intervention carried out in the CME specialty comprehensive medical care clinic, dedicated to the care of patients who come to undergo rigorous studies to anticipate a silent disease. First, a diagnosis was made of the culture, behavior and communication of the clinic. Currently, CME has a high turnover of its staff because they feel dissatisfaction, because the clinic has been dedicated in recent years only to its external client and left aside the development interest of its internal staff. In addition, there have been disagreements on the part of patients realizing that their trusted doctors do not continue to work in the clinic and behaviors of uncertainty on the part of doctors who continue to work for the clinic, as they wish to withdraw at all costs. For this reason, strategies were proposed such as creating new departments that would help the processes of the clinic, also recommended to make career plans for medical personnel, a rewards program to retain staff and recognition to make staff feel valued. All these strategies are focused on the motivation and development of staff, since they have as their final objective to reduce the turnover of CME doctors and retain customers who were losing due to lack of credibility.