El síndrome del burnout y su incidencia en el desempeño laboral del personal administrativo de una institución educativa privada de la ciudad de Guayaquil.

Abstract

This research is developed with the interest of knowing how the personnel cuts that were made during the pandemic caused work stress in workers, which could be generating burnout syndrome and have an impact in the work performance. The methodology used in this research has a correlational descriptive scope, with a non-experimental design and a quantitative deductive method approach. To analyze the burnout syndrome variable, the CBB questionnaire (Brief Burnout Questionnaire) was used to analyze factors of emotional exhaustation, despersonalization and low personal and the demographic population, As a significant data, we can mention that the majority of the administrative staff is made up of females between the ages of 40 and 50, with seniority of more than 5 years. With a degree of significance less than 0.005, the alternative hypothesis was accepted, the burnout syndrome does affect the work performance of workers in the administrative area of a particular educational unit in Guayaquil City. A Strategic Plan was raised to increase the motivation of workers to achieve high work performance as well as maintain a rewards program to retain staff and achieve the expected productivity were recommended.