Afectaciones frente a la violencia social a la que se exponen los conductores del transporte escolar e institucional de una compañía de la ciudad de Quito en el año 2025.

Abstract

Social violence represents a structural risk for school and institutional bus drivers in Quito. This study, based on a multidimensional analysis of a company dedicated to this service, shows a growing exposure to situations of violence that create a high-risk work environment. Impacting factors include road insecurity with robberies and assaults, conflicts with passengers, emotional pressure stemming from work-related stress, and internal violence among commuters. These are exacerbated by road culture, traffic, and the absence of institutional protection mechanisms. The findings reveal that social violence is a constant that impacts drivers physically, emotionally, and legally. An institutional deficit in prevention, containment, and training is identified, as well as a lack of knowledge about insurance and reporting channels. Most lack the tools to confront attacks, which generates frustration, fear, and emotional exhaustion. From a social work perspective, a strategic path is proposed that includes ongoing training in conflict management, community-based safety protocols, accessible reporting channels, institutional awareness campaigns, and participatory evaluation. These measures seek to dignify the role of drivers, strengthen their overall well-being, and promote an organizational culture based on co-responsibility and respect. The study provides a critical and proactive approach to transforming the work environment from a perspective of protection, equity, and social justice.